The Author

Remi SEGOIN has an engineering degree at Ecole des Mines de Nancy (France), completed by executive education at HEC Paris business school.  His core focus has been Digital Transformation and Customer Experience for many years in the Banking and Insurance industries.

Remi held several business unit management positions in the consulting business for almost 15 years, mostly for North-American companies.  Then he joined AIG as manager of a business transformation programme, in charge of putting in place new processes and systems to target the mid-cap market.  In 2011, he took the position of Head of Business Transformation in a French bank with a key focus on Digital Transformation.  His main focus consisted in the alignment of the business transformation with the strategy of the bank.

From 2014 onwards, he expanded his focus to Customer Experience and Innovation, especially in designing and revisiting the customer journeys, for all banking markets, leveraging the digital transformation.

Remi relocated to Hong Kong in 2016 and is focusing on Customer Experience and Digital Transformation projects for HSBC and Manulife.

LinkedIn profile: fr.linkedin.com/in/RemiSegoin